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Frequently Asked Questions
What is multi-layered timber?
Traditional joinery uses solid timber window sections. These single
solid sections are subject to movement caused by variable moisture
or temperature conditions. Multi-layer sections (known as laminate
sections) are comprised of solid timber layers, glued and compressed.
These timber layers form constructional veneers that increase the
integrity of the sections, eliminating movement which in turn eliminates
maintenance.
Can I buy frame only windows?
Yes, we are happy to supply frame only.
Are timber windows good for the environment?
Compared to uPVC windows, timber offers exceptional benefits to
the environment and to your home. They do not need to be incinerated,
they last many years longer than uPVC and offer reduced maintenance
overall.
For more information, please see our Why
choose wood? page.
Are timber windows more expensive than plastic?
For many years in the UK, wood frame windows have been seen as an
expensive short-term option compared to uPVC equivalents. However,
uPVC windows are generally expected to last just 25 years, less
than a quarter of the lifespan of a well maintained wood frame window.
The installation of timber windows may also have a positive effect
on the value of the property.
What type of glazing do you use?
We use 4-16-4 low e argon filled double glazing with U-value’s below 1.8. We offer
standard glazing options including, obscure, toughened, laminated and
self-cleaning glass.
What guarantee do you offer?
Fully Finished Windows
Traditional timber windows typically remain in full working order
for decades. Our fully factory finished windows will last a lifetime
with the correct application of care and maintenance. On average,
our coatings will tend to last from five to eight years before re-treatment.
This is reflected in our guarantees as follows:
| Standard Double Glazing: |
8 years |
| Hardware: |
10 years |
| Painted finishes: |
8 years |
| Stain finishes: |
5 years |
Frame Only Windows
We strongly recommend that fully factory finished windows are purchased,
saving on the substantially higher cost of onsite preparation, painting
and glazing. It is also the best protection available from moisture
absorption and important for long term preservation. Water seepage
into wood occurs as soon as it is exposed to damp or wet conditions.
Therefore, when untreated frames are purchased we cannot guarantee
the actual frame; however, any problems must be reported on delivery
or within 24 hours of receiving the goods for further action to
be guaranteed.
How often will my windows need redecorating?
Our fully factory finished windows will last a lifetime with the
correct application of care and maintenance. On average, our coatings
will tend to last from five to eight years before re-treatment.
This is reflected in our guarantees, as shown.
What are the delivery times?
Our delivery times vary depending on how busy we are so please check
with us to find out our current times. As standard we state 10 – 12 weeks
for delivery but often it is sooner than that, between 6 - 10 weeks usually.
Any variance on order times will be communicated to you by us at the earliest
possible moment.
Do ProSpec measure and fit?
We can only work from the dimensions and specifications you provide to
us, or from our affiliated window fitters (contact us for details).
Whatever the advice we give, it is entirely YOUR responsibility to check
all details, and any regulations, so that the finished product is correct
and to your liking.
What do ProSpec provide prior to ordering?
Prior to ordering, we will provide quotations, specific technical
information and assistance with technical advice.
For measurements and fitting, see above.
We will ensure adequate opportunity to check and confirm all details prior
to placing the order.
How do I place an order?
An order process can start once we receive the final measurements and specifications for your order. We will then send you an invoice and Order Confirmation schedule which you will need to check thoroughly, sign and fax back to us (or it can be posted or attached in an email with written consent). This shows us that you have checked ALL details (including understanding your regulatory stipulations) and are happy that there are no errors.
Orders will only be confirmed and an approximate delivery date set, after we receive your signed ‘Order Confirmation’ document, and that a deposit of 50% has been received as cleared funds into our bank account.
Once your order has been processed and assigned a shipping window, you will then be contacted with a more specific delivery date.
What are the delivery times?
Our delivery times vary depending on how busy we are so please check with us to find out our current times. As standard we state 10 – 12 weeks for delivery but often it is sooner than that, between 6 - 10 weeks usually. Any variance on order times will be communicated to you by us at the earliest possible moment.
We offer free UK delivery on orders above £5000. Orders under £5000 will be subjected to a delivery charge.
Prices quoted are for UK distribution only. Delivery overseas may incur additional carriage charge and will be quoted with the order.
What are the payment terms?
A deposit of 50% is required as cleared funds in our account before the order can commence. The remaining 50% will then be required as cleared funds in our bank account before the order can be dispatched. This does not effect your right to claim, should the product arrive in an unsatisfactory state.
Payment methods include: Bank Transfer, Cheque and Postal Order - please ask for details.
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